Demandware, Inc. Career Opportunities
Within the last 5 years, what role did the following play in your job:
designing and implementing complex enterprise applications in B2C eCommerce, ERP, CRM, SFA or similar.
Within the last 5 years, what role did the following play in your job:
direct customer facing and implementation delivery in a Consulting or Professional Services organization.
Please note that this position is no longer available.
If you would like to be considered for similar opportunities now or in the future, feel free to apply and/or set up a notifier for yourself.
Solution Architect
New York or West Coast
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Opportunity Snapshot

If you combine your technical expertise with strong customer facing skills, this position offers you the opportunity to play a broad role as part of a visionary and fast-growing SaaS/eCommerce company. You will architect solutions for clients and provide technical leadership from creating the statement of work to contributing to development to supporting successful delivery. Quick question for you - click here The Client Services team you'll join is made up of seasoned, talented people and we're moving more and more in the direction of acting as expert advisers and consultants. You'll enjoy the high-energy culture and excitement of an emerging market leader, backed by the stability of a successful track record with major name clients. Our continued growth will create career opportunities for solid performers.

Demandware has pioneered a new approach to eCommerce infrastructure that combines the control and flexibility of a highly customizable eCommerce application suite with the cost benefits and scalability of software delivered as a service (SaaS). Our solutions leverage the growing list of eCommerce channels, including websites, mobile applications and other digital storefronts. Our clients include Burton, Columbia Sportswear, Proctor & Gamble, Frederick's of Hollywood, Panasonic, Jones New York, Sanrio, Nine West, Playmobil and others. You'll find a diverse and global culture of commitment and collaboration at Demandware.

The Requirements

We're looking for a professional with the professional presence to interact effectively with clients as well as the willingness to do some hands-on coding. To be a good fit for this opportunity you will have:
  • Significant solution architecture experience designing and implementing complex enterprise applications in eCommerce, ERP, CRM, SFA or similar, preferably in B2C applications, including:
    • The ability to integrate our solution into customers' backend systems.
    • The ability to create accurate project roadmaps.
    • Strong estimating skills.
    • Hands-on coding skills.
  • Direct customer facing and implementation delivery experience in a consulting or professional services organization. Quick question for you - click here
  • Solid experience with web technologies, J2EE, Java, SOA, application servers, portal servers, middleware, eCommerce, enterprise application integration, databases, security, performance and scalability.
  • Exceptional customer facing skills and the ability to communicate effectively with people at all levels and with varying degrees of technical knowledge.
  • The ability to lead teams and projects; experience also leading internal initiatives is a plus.
  • Experience leading and working with geographically dispersed development teams.
  • The ability to quickly learn new concepts and technologies and convert them into customer solutions.
  • Strong documentation skills.
  • A bachelor's degree, preferably in Computer Science or other related field; however, we also will consider non-degreed candidates with significant relevant experience.
You also will need to be willing and able to travel 50-60% of the time, although your travel will vary depending on projects; it may be less but we'll also look to you to remain flexible if it is more. On the vast majority of engagements your travel will consist only of a three-to-five day trip at the front end to meet with clients, and you'll also make some one-day trips to provide sales support once or twice a month.

The Role

Reporting to a Client Services Team Lead, you will join one of two worldwide Client Services teams. The other team primarily covers Europe and the one you'll join focuses on North America. Each team has about seven members, including Solution Architects, Technical Leads, Engagement/Project Managers and UI/Creative resources.

Client Services' main objective is to ensure client engagements deliver as promised: on time, on budget and meeting or exceeding client expectations. Engagements may be those we run directly or those in which we support a large and growing network of partners; on partnership projects you may provide implementation advice remotely on engagements occurring anywhere in the world.

At any given time you can expect to be managing one or two direct engagements and supporting another two or three partner engagements; we'll help ensure your workload is manageable. A typical direct engagement lasts five to seven months and is laid out in phases. In all cases you'll start with a reference app with core features and functions, so that at least 50% of the final product is already in place.

As you get up to speed you'll invest a significant portion of your time in coding, so that you become familiar with our solutions and technologies. Following that you'll always do some coding -- such as with more complex integrations -- but it will be less. On a move forward basis one of your key activities will be customer interfacing, particularly as a sale advances to the "brass tacks" stage, at which point you'll take over from a Pre-Sales Engineer to gather detailed specs and ensure the solutions you architect address the client's needs.

You'll work collaboratively with the sales team, other delivery consultants, partners and sub-contractors to successfully scope and implement customer solutions, providing technical direction and guidance, development oversight, and supporting the successful delivery of projects. In addition you will contribute to on-going process and methodology improvements within Client Services, and support internal Demandware initiatives.

Note: this description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.

Why Demandware

Professional development -- in Client Services we all learn on an ongoing basis, contributing to other internal and external projects in addition to customer implementations. You'll interact with our engineering group, leveraging and learning from their skills and expertise. Demandware is not only growing, but evolving as well; the company will look quite different a year after you've joined. Your success in this role could set you up to pursue opportunities as they become available.

Evolving Client Services organization -- we're driving Client Services to become an increasingly senior team focusing on strategic advice and consultation to customers and partners, particularly those interested in mastering our solution internally to get the most out of it. Our environment is entrepreneurial, and that applies to individuals as well as the company. Everyone is strongly vested in helping one another succeed, knowing that each individual's success moves the company forward.

Great culture -- throughout Demandware you'll find a strong team-oriented environment, including a variety of informal activities from Ping-Pong to learning lunches (and don't forget the ice cream truck in summertime!). There is solid cohesion among the employees and we often socialize outside of work. The company originated in Germany and we have strong ties to Europe, so there is a global mindset here.

Strong momentum -- the solution we pioneered is proving very successful. For example, our clients achieved 31% year-over-year growth in US online sales during the 2010 holiday season, a significant increase over the industry average of 12% reported by the research group comScore. As a result of this, we're growing rapidly (that's why we're adding this role). In addition, our partner network is expanding and that should drive exponential growth moving forward.

Excellent compensation -- in addition to a competitive salary and bonus incentive program, we offer comprehensive benefits.

Pictured: Demandware Commerce includes one of the most robust promotions engines available. Launching promotions is a simple process that can be fully controlled by the merchandiser, without requiring extensive support from IT.

Keys to Success

Your technical expertise will be invaluable, of course, but just as important will be your ability to interact and communicate effectively with customers, from CIOs and technical leads to non-technical people. You'll need to be able to talk about the high-level technical issues as well as details, and also have a clear understanding of how the technology helps customers achieve business goals. To excel in this role you will be motivated to stretch beyond your job description, demonstrating the initiative to establish your credibility by adding value, build a solid internal network and integrate across our organization.

About Demandware

There had to be a better way.
Founded in 2004 by Stephan Schambach, former CEO of Intershop, Demandware was formed with a clear vision that still remains today: bring to market an enterprise-class ecommerce solution that would put more power and innovation in the hands of merchandisers and at the same time would remove the technical costs, risks and complexities of running an ecommerce operation. We brought together a team of ecommerce experts, combining years of collective knowledge of great ecommerce merchandising with the then-emerging advancements in Software-as-a-Service architectures and dynamic grid computing. And in late 2005, Demandware delivered the market's first on-demand enterprise ecommerce platform.

A leader in on-demand ecommerce.
Demandware is now ranked as a leading on-demand ecommerce platform by industry analysts. Demandware is the ecommerce foundation of more than 200 ecommerce websites. Our clients include some of the world's best-known retailers and brands.

Today, there are limitless opportunities for retailers to interact with consumers and Demandware is committed to paving every step of the way for our clients. Our company was founded on the premise of ecommerce innovation and that's what we continue to focus on. Our product releases provide a constant stream of new ecommerce features that empower clients to deliver truly exceptional customized shopping experiences. Our Demandware LINK program makes it easy for clients to integrate innovative third party technologies. Through Demandware XChange, our clients have access to an exchange of information and expertise across a vast network of clients, partners and employees.

We are not just a platform provider. We are a trusted ecommerce partner. We are committed to the success of our clients as they navigate the constantly evolving digital world.

 

 

Opportunity Snapshot

If you combine your technical expertise with strong customer facing skills, this position offers you the opportunity to play a broad role as part of a visionary and fast-growing SaaS/eCommerce company. You will architect solutions for clients and provide technical leadership from creating the statement of work to contributing to development to supporting successful delivery. Quick question for you - click here The Client Services team you'll join is made up of seasoned, talented people and we're moving more and more in the direction of acting as expert advisers and consultants. You'll enjoy the high-energy culture and excitement of an emerging market leader, backed by the stability of a successful track record with major name clients. Our continued growth will create career opportunities for solid performers.

Demandware has pioneered a new approach to eCommerce infrastructure that combines the control and flexibility of a highly customizable eCommerce application suite with the cost benefits and scalability of software delivered as a service (SaaS). Our solutions leverage the growing list of eCommerce channels, including websites, mobile applications and other digital storefronts. Our clients include Burton, Columbia Sportswear, Proctor & Gamble, Frederick's of Hollywood, Panasonic, Jones New York, Sanrio, Nine West, Playmobil and others. You'll find a diverse and global culture of commitment and collaboration at Demandware.

The Requirements

We're looking for a professional with the professional presence to interact effectively with clients as well as the willingness to do some hands-on coding. To be a good fit for this opportunity you will have:
  • Significant solution architecture experience designing and implementing complex enterprise applications in eCommerce, ERP, CRM, SFA or similar, preferably in B2C applications, including:
    • The ability to integrate our solution into customers' backend systems.
    • The ability to create accurate project roadmaps.
    • Strong estimating skills.
    • Hands-on coding skills.
  • Direct customer facing and implementation delivery experience in a consulting or professional services organization. Quick question for you - click here
  • Solid experience with web technologies, J2EE, Java, SOA, application servers, portal servers, middleware, eCommerce, enterprise application integration, databases, security, performance and scalability.
  • Exceptional customer facing skills and the ability to communicate effectively with people at all levels and with varying degrees of technical knowledge.
  • The ability to lead teams and projects; experience also leading internal initiatives is a plus.
  • Experience leading and working with geographically dispersed development teams.
  • The ability to quickly learn new concepts and technologies and convert them into customer solutions.
  • Strong documentation skills.
  • A bachelor's degree, preferably in Computer Science or other related field; however, we also will consider non-degreed candidates with significant relevant experience.
You also will need to be willing and able to travel 50-60% of the time, although your travel will vary depending on projects; it may be less but we'll also look to you to remain flexible if it is more. On the vast majority of engagements your travel will consist only of a three-to-five day trip at the front end to meet with clients, and you'll also make some one-day trips to provide sales support once or twice a month.

The Role

Reporting to a Client Services Team Lead, you will join one of two worldwide Client Services teams. The other team primarily covers Europe and the one you'll join focuses on North America. Each team has about seven members, including Solution Architects, Technical Leads, Engagement/Project Managers and UI/Creative resources.

Client Services' main objective is to ensure client engagements deliver as promised: on time, on budget and meeting or exceeding client expectations. Engagements may be those we run directly or those in which we support a large and growing network of partners; on partnership projects you may provide implementation advice remotely on engagements occurring anywhere in the world.

At any given time you can expect to be managing one or two direct engagements and supporting another two or three partner engagements; we'll help ensure your workload is manageable. A typical direct engagement lasts five to seven months and is laid out in phases. In all cases you'll start with a reference app with core features and functions, so that at least 50% of the final product is already in place.

As you get up to speed you'll invest a significant portion of your time in coding, so that you become familiar with our solutions and technologies. Following that you'll always do some coding -- such as with more complex integrations -- but it will be less. On a move forward basis one of your key activities will be customer interfacing, particularly as a sale advances to the "brass tacks" stage, at which point you'll take over from a Pre-Sales Engineer to gather detailed specs and ensure the solutions you architect address the client's needs.

You'll work collaboratively with the sales team, other delivery consultants, partners and sub-contractors to successfully scope and implement customer solutions, providing technical direction and guidance, development oversight, and supporting the successful delivery of projects. In addition you will contribute to on-going process and methodology improvements within Client Services, and support internal Demandware initiatives.

Note: this description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.

Why Demandware

Professional development -- in Client Services we all learn on an ongoing basis, contributing to other internal and external projects in addition to customer implementations. You'll interact with our engineering group, leveraging and learning from their skills and expertise. Demandware is not only growing, but evolving as well; the company will look quite different a year after you've joined. Your success in this role could set you up to pursue opportunities as they become available.

Evolving Client Services organization -- we're driving Client Services to become an increasingly senior team focusing on strategic advice and consultation to customers and partners, particularly those interested in mastering our solution internally to get the most out of it. Our environment is entrepreneurial, and that applies to individuals as well as the company. Everyone is strongly vested in helping one another succeed, knowing that each individual's success moves the company forward.

Great culture -- throughout Demandware you'll find a strong team-oriented environment, including a variety of informal activities from Ping-Pong to learning lunches (and don't forget the ice cream truck in summertime!). There is solid cohesion among the employees and we often socialize outside of work. The company originated in Germany and we have strong ties to Europe, so there is a global mindset here.

Strong momentum -- the solution we pioneered is proving very successful. For example, our clients achieved 31% year-over-year growth in US online sales during the 2010 holiday season, a significant increase over the industry average of 12% reported by the research group comScore. As a result of this, we're growing rapidly (that's why we're adding this role). In addition, our partner network is expanding and that should drive exponential growth moving forward.

Excellent compensation -- in addition to a competitive salary and bonus incentive program, we offer comprehensive benefits.

Pictured: Demandware Commerce includes one of the most robust promotions engines available. Launching promotions is a simple process that can be fully controlled by the merchandiser, without requiring extensive support from IT.

Keys to Success

Your technical expertise will be invaluable, of course, but just as important will be your ability to interact and communicate effectively with customers, from CIOs and technical leads to non-technical people. You'll need to be able to talk about the high-level technical issues as well as details, and also have a clear understanding of how the technology helps customers achieve business goals. To excel in this role you will be motivated to stretch beyond your job description, demonstrating the initiative to establish your credibility by adding value, build a solid internal network and integrate across our organization.

About Demandware

There had to be a better way.
Founded in 2004 by Stephan Schambach, former CEO of Intershop, Demandware was formed with a clear vision that still remains today: bring to market an enterprise-class ecommerce solution that would put more power and innovation in the hands of merchandisers and at the same time would remove the technical costs, risks and complexities of running an ecommerce operation. We brought together a team of ecommerce experts, combining years of collective knowledge of great ecommerce merchandising with the then-emerging advancements in Software-as-a-Service architectures and dynamic grid computing. And in late 2005, Demandware delivered the market's first on-demand enterprise ecommerce platform.

A leader in on-demand ecommerce.
Demandware is now ranked as a leading on-demand ecommerce platform by industry analysts. Demandware is the ecommerce foundation of more than 200 ecommerce websites. Our clients include some of the world's best-known retailers and brands.

Today, there are limitless opportunities for retailers to interact with consumers and Demandware is committed to paving every step of the way for our clients. Our company was founded on the premise of ecommerce innovation and that's what we continue to focus on. Our product releases provide a constant stream of new ecommerce features that empower clients to deliver truly exceptional customized shopping experiences. Our Demandware LINK program makes it easy for clients to integrate innovative third party technologies. Through Demandware XChange, our clients have access to an exchange of information and expertise across a vast network of clients, partners and employees.

We are not just a platform provider. We are a trusted ecommerce partner. We are committed to the success of our clients as they navigate the constantly evolving digital world.

 

Demandware is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
or
Apply with